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Veteran Housing Program Case Management

Veteran Housing Program Case Management 

Recovery House of Central Florida’s Veteran Case management program is a collaborative process that assesses, plans, links, coordinates, monitors, and evaluates the progressive plan and services required to meet each veteran’s individualized housing and stabilization plan. It is characterized by advocacy and communication to find and establish adequate housing for our military veterans.

Success is accomplished by ensuring the following processes are achieved:



Intake is the initial meeting between a case manager and a new client. The case manager utilizes this period to gather vital personal information about the client and question him about his needs, strengths, and weaknesses. This creates and opportunity to build a relationship. Multiple sessions allow the case manager to learn about the client to assess his level of case management needs and to see if the program is a good fit.


Needs Assessment

Every client receives a needs assessment. It is a collection of information to build upon the personal information gathered at intake. The assessment gathers other personal information about health, medical, financial, prior housing, etc. this helps the case manager along with the veteran to establish a individualized case plan for housing and other services he may need while in the program.  At this stage, the case managers primary objective is to identify a client’s problems, interests, and risks to success. Housing case management is complex and calls for constant re-assessment to reach housing stabilization goals.  


Service Planning

Service Planning is important in the housing program. At this stage the veteran case manager established goals and objectives and works with the veteran to attain each objective and goal. These steps are vital and set the course for strategically reaching the end goal, Housing. This is accomplished by ensuring the goals are written in a SMART format.

S- specific
M- Measurable
R- Realistic
T- Time sensitive


Monitoring and Evaluation

Monitoring and evaluation are important and are essential to the ongoing success of each client. Monitoring set goals assists the veteran and the case manager with steps that help prevent failure and the wasting of valuable time and resources. The data helps support metrics and support evaluation that give rise to our ability to quantify our steps. Using the output and outcome metrics defined in the previous stages, a case manager will continuously monitor and evaluate a client’s progress. Evaluation and data ensure client success is quantified and qualified rather than simply anecdotal.